Help
Shopping with JBRB.
Quick answers about ordering, Cash on Delivery, shipping, cancellations, returns and customer care.
Order confirmation
Your order is placed when the confirmation page displays an order number. Keep that number handy if you contact us.
Frequently asked questions
Who operates JBRB?
JBRB is operated by JBRB E-COMMERCE PRIVATE LIMITED, a company limited by shares, registered under GSTIN 19AAHCJ5432B1ZR.
Can I order online?
Yes. Choose an available size or colour, add it to your bag and complete Cash on Delivery checkout. Delivery must be available for your PIN code.
How does Cash on Delivery work?
Cash on Delivery availability and the delivery charge are shown before you place the order. Pay the amount shown when your order arrives.
How long will delivery take?
Delivery availability and charges are shown after you enter your address. If tracking becomes available, it will be shared with your order update.
Can I return an item?
Eligible unused items can be requested for return within 7 calendar days of delivery. Keep tags and packaging intact. Hygiene-sensitive and personalised items have additional limits. See the Refunds and Returns Policy before sending anything.
How can I contact JBRB?
Email [email protected] or call +91 9477742668 for order, delivery or return help. Please use email for privacy requests and formal complaints, and include your order number when available.
How do I start a return?
Email [email protected] with your order number and reason. Wait for return instructions before sending the parcel so it reaches the correct location.
Can I cancel my order?
Email [email protected] as soon as possible with your order number. We can cancel it if dispatch has not begun.